DELIVERY CHARGES & SERVICES
We deliver to Inverness only during the COVID-19 Pandemic
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We will be in touch with you within 2 working days of your dispatch. You will be sent a text message and/or email the evening before the delivery day letting you know that delivery will happen the next day. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order), to let you know your estimated delivery time.
If you are not in and you have not left instructions then the goods will be returned to our depot and an additional cost for re-delivery may be charged.
Please advise us of any damages within 24hrs and all packaging should be retained - failure to do so may invalidate your return.
If I order several items, will they be delivered at the same time?
Yes, unless one of the items you have ordered is out of stock in which case we will notify you in advance.
Can I change my delivery address?
Of course! Just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.
How can I contact the delivery company?
Unfortunately not at this time due to the COVID-19 Pandemic and Government guidance on reducing the spread of the disease.
It's been longer than the estimated lead time and I still haven't received my order, what should I do?
Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please contact us.
What happens if I'm not there when my items are delivered?
Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
In all cases we'd advise you try and be in on the original delivery date, so your items don't stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging redelivery.